All financial products, shopping products and services are presented without warranty. When evaluating offers, please review the financial institution’s Terms and Conditions. If you find discrepancies with your credit score or information from your credit report, please contact TransUnion® directly. Questions are phrased simply, and tax jargon is kept at a minimum. This makes the process of filing your taxes generally seamless — the program never drops the curtain between you and the IRS forms.

Now, xmasbaby0 actually gave a pretty good answer, but my point is that these answers are oftentimes completely anonymous, and you have no idea of how trustworthy the individual answering actually is. For example, here’s an answer from someone with the username xmasbaby0 that appeared when I typed, “I lost my W-2 form,” in the search box. The first line of defense when it comes to TurboTax support is the search function, represented by the magnifying glass. At the top-right of the TurboTax interface, you’ll see the three icons shown below.

Ready to try Live Assisted Deluxe?

In 2017, TurboTax Live was launched, allowing customers to reach out for help from a credentialed tax expert if they get stuck or have questions while preparing their returns. And in 2020, the company introduced TurboTax Live Full Service, which lets customers hand off their tax filing to an expert. TurboTax, a product of the financial, accounting and tax software provider Intuit, is practically synonymous with DIY tax preparation, partly because it’s been around for nearly 40 years. TurboTax still feels invasive; our email was filled with reminders to complete our taxes. The TurboTax service is easy to navigate, and is largely the same across mobile apps, mobile browser, and desktop browser.

Early in the season , it took about 20 minutes until I could talk to an EA, including hold times and initial conversation with tech support. When the season gets busier, expect longer hold times for a call-back. TurboTax Live continues to offer year-round access to tax pros for tax questions.

Intuit TurboTax Deluxe 2020 review: Cost

Unemployment income on a 1099-G form is only included in TurboTax Deluxe versions and higher. However, it’s possible turbotax live deluxe to get it for free if you file by March 31. In these situations, you may need to choose a paid TurboTax plan.

Both TurboTax and H&R Block offer a 100% accuracy guarantee. If their software makes an error, the companies will reimburse you for the resulting penalties and interest. H&R Block’s reimbursement is limited to $10,000, while TurboTax doesn’t have a cap. H&R Block has slightly lower prices than TurboTax for most paid versions of its online tax-filing platforms. Keep in mind, however, that both companies may offer special pricing for people who file early during tax season. TurboTax has been the most popular do-it-yourself tax software option for decades thanks to the company’s focus on design and user experience.

More TurboTax information

Regardless of the version you choose, you don’t pay until you file your taxes. But for an easier experience, it’s best to pick the correct version for your tax needs from the start. Both TurboTax and H&R Block offer a service where you can start your return online and then have a tax pro review your information and file for you.

TurboTax Free Edition includes guidance in case of an audit, backed by TurboTax’s audit support guarantee. TurboTax imports electronic PDFs of tax returns from H&R Block, TaxAct, TaxSlayer, Liberty Tax/Tax Brain and ezTaxReturn. You can verify the latest price by clicking through to TurboTax’s site. ttps://turbo-tax.org/ TurboTax also offers desktop software, where your return doesn’t reside in the cloud, but it’s not part of our review. May offer discounted services and packages toward the beginning of the tax-filing season. These markdowns tend to get replaced with surge pricing the closer we get to April.